FAQ

Everything you need to know

Need something cleared up? Here are our most frequently asked questions.

About the ECOS company

What is your company doing?

ECOS is a cryptocurrency investment platform. Our mission is to provide every user with reliable, safe and effective digital asset management tools. There are 4 main products in the ECOS ecosystem: a cryptocurrency storage wallet, cloud mining, a cryptocurrency exchanger, and investment portfolios. Our platform is easy to use: you can install the ECOS app and access all the tools in one place. It is available on the App Store and Google Play

What are the main products of your company?

ECOS products include such services as:
Cloud Mining: ECOS simplifies Bitcoin mining, offering users their first rewards in 24 hours without technical expertise or expensive equipment.
Mining Farm: You can boost mining efficiency by purchasing ASIC miners through ECOS, with the company managing delivery, installation, and maintenance for a hassle-free experience.
Crypto Growth Signals: Explore short-term crypto indexes, a smart product for high-risk investments, allowing clients to diversify holdings based on volatile market signals.
All-in-One App: ECOS provides a user-friendly superapp for managing cryptocurrency activities, serving as a wallet, exchange, and information hub with real-time market insights.

How long has your company been on the market?

ECOS company has been operating since 2017. It was founded in the free economic zone supported by the Armenian Government. The company`s status is absolutely legit.

Where is the ECOS office located?

ECOS company has office in Armenia. The address in Armenia: Hrazdan, Gortsaranayin str.,1 (data center location)

Can I look at your company in the ratings and in the media?

Our company is in the rating of the best cloud mining services: Forbes, TechRadar, Guru99, Softwaretestinghelp, Coingape, etc. In addition, the mention of our company can be found on Wikipedia. ECOS experts regularly provide comments for the top cryptocurrency media such as Cointelegraph and Bitcoinist. You can watch the videos about the company on YouTube Channel: https://l.ecos.finance/41HUPte, https://youtu.be/plYuDyhoUKw, https://youtu.be/XBXOe-ezHKA

The reviews about the company can be found on https://www.trustpilot.com/review/ecos.am

How can I make sure that your company exists?

You are always welcome to come to one of our head offices. We`ll be glad to get acquainted with you! You also can watch a video from our data-center https://youtu.be/plYuDyhoUKw, https://youtu.be/GkBVtqeXMkc

What is cloud mining?

Cloud mining is rent of hash power of mining equipment. If you rent it, you do not need to buy expensive mining equipment and do not bear any risks associated with its breakdown.

ECOS makes mining Bitcoin simple and affordable for anyone. Clients get their first mining rewards in 24 hours without any technical expertise or expensive equipment. Cloud mining from ECOS eliminates the complexities associated with traditional mining and provides clients with low-risk and long-term investment opportunities. Using ECOS online profitability calculator, investors also can estimate the expected returns based on the contracts criteria selected.

When you buy a cloud mining contract, you pay a fixed amount for the use of devices located in the ECOS data center. The main advantage of cloud mining is the quick receipt of BTC to your wallet. You do not need to wait for a pre-order of the mining equipment for more than 6 months and pay for it amounts over $ 10,000.

About mining

What is the minimum amount to invest in cloud mining?

The minimum cost of a cloud mining contract is $149. However, for new users, the company provides a special trial contract for $99: https://newcp.ecos.am/tariff?/en/tariff&id=345347155

How can I start investing?

In order to start investing, you need to buy a cloud mining contract. By purchasing the contract, you are renting some power (TH/s). The higher the cost of the contract, the higher the amount of power you purchase. In order to choose the most suitable contract, you can use the convenient calculator on our website. If you need more detailed calculations (yield per day/month), you can contact our managers in Telegram to get detailed calculations.

(TG: https://t.me/ecos_am)
If you need more detailed calculations (yield per day/month), you can contact our technical support or chat on our website. Our managers will send you detailed calculations and will help you find the best contract.

What are the advantages of cloud mining?

Cloud mining is a good alternative to self-mining and has many benefits. Below you can see just a few of them: Ease of investment. With cloud mining, all you have to do is choose a contract that suits your risk profile, and you are on your way to making good profits. No technical knowledge required. Thanks to cloud mining, you do not have to configure the equipment yourself, carry out powerful ventilation and reliable wiring.

Flexibility. Cloud mining investments offer you different contracts, so you can choose the right contract by expiration date, investment size, risk profile, and even the expected bitcoin price. Reliability. By investing in cloud mining, you can be sure that the data center is regularly serviced and the equipment is updated frequently to reduce the likelihood of its breakdown. Lack of noise and heating of the room.

You do not need to place cloud mining equipment at home, which means that you can earn on cryptocurrencies and live without unnecessary noise and heating of the room. Fast return on investment. Given the current complexity of the network, you can recoup your investment within six months. In addition, if the value of bitcoin rises, then you will receive additional income. Legality. ECOS is officially registered in the Special Economic Zone of Armenia. This allows us to relieve our clients of legal risks.

How do I activate my mining contract?

The mining contract is automatically activated. After payment, the contract will be added to your personal account. It will be activated within 24 hours after payment. You will receive the first credits to your balance within 48 hours after payment.

Do I need to buy equipment?

No, you don`t need to buy equipment. The main advantage of cloud mining is that there is no need to buy mining devices. When you buy a cloud mining contract, you rent a part of the ECOS equipment capacity and get BTC every day.

What is the service fee?

The service fee is the payment for electricity and maintenance by ECOS. The service fee is indicated for 1 TH/s per day. It will be deducted daily from your BTC reward automatically.

Can I reinvest my earnings?

Of course, you can reinvest your earned funds. You can reinvest funds both in the purchase of a cloud mining contract and in the purchase of an index. To reinvest in cloud mining, you need to have at least $99 on your balance; for reinvestment in investment portfolios – at least $100.

How often do the payments for mining happen?

Cloud mining payments are made daily. Funds are credited to your balance during the day

What is the withdrawal fee?

Withdrawal Fee is the fee taken by the blockchain network to process your transaction. The size of the commission depends on the blockchain congestion: the less the network congestion, the lower the commission.

How can I calculate the profit?

You can calculate your profit using a convenient calculator on our website. You can select a contract based on such parameters as ASIC used for mining, service fee and contract price. The calculator will show you the expected Static Mining Output. If this data is not enough for you, you can always contact our managers in Telegram to get detailed calculations.

(TG: https://t.me/ecos_am)

 

How can I monitor my earnings?

You can monitor your charges in your personal account. There you can track the accrual schedule, all transactions under your contracts (BTC accruals, service charge write-offs, withdrawals). Also in your personal account there is a convenient dashboard that shows the profitability for each day.

Which is better to choose, portfolios or cloud mining?

Investment instruments must be selected depending on the goals of the investor. Indexes are more suitable for making a profit in the short and medium term, since the result can be achieved in a month, and diversification will reduce risks. Mining is more suitable for long-term investments and generating stable income over a long period of time.

How can I pay for a cloud mining contract?

To pay for a cloud mining contract, there are several options: payment by credit card, by invoice or payment with cryptocurrency. Payment is available in BTC, LTC, XRP, ETH, USDT trc20, BNB, XRP, ADA, DOGE, TRX

What is the maximum and minimum duration of the contract?

The standard contract duration is 1830 days.

How can I get a demo mining contract?

You can watch short video lessons and get a demo mining contract to see how BTC mining works. https://telegram.me/ECOSFARM_bot

About ECOS Growth Signals

What are ECOS Crypto Growth Signals?

ECOS launched short-term crypto indexes, a smart product for high risk investments. ECOS analysts constantly monitor the market trends to find highly volatile signals and build crypto indexes based on them.
Investing in these ready-made indexes saves valuable time. Instead of researching and managing individual assets, ECOS clients can explore selected signals and invest in the related index with just a few clicks. Moreover, indexes allow clients to diversify crypto holdings and gain exposure to a broad range of cryptocurrencies without the need for individual coins management.

What is the minimum sum for investments in Indexes?

The minimum amount for investing in Indexes is $100.

What is better to choose, portfolio or cloud mining?

Investment instruments should be selected depending on the goals of the investor. Indexes are more suitable for making a profit in the short and medium term, since the result can be achieved in several hours or days, and diversification will reduce risks. Mining is more suitable for long-term investment and will generate stable income over a long period of time.

How can I pay for Indexes?

You can pay for Indexes in ECOS app with USDT. To do it you need to buy BTC or send it to your ECOS wallet. If you already have mined BTC – then simply exchange it to USDT.

Can I buy several Indexes?

Of course, you can buy multiple indexes. The number of indexes per user is not limited.

About the withdrawal

How can I request a withdrawal?

To request a withdrawal on the website, you need to have at least 0,001 BTC. To do so you need to go to your personal account, find the Withdraw button in the dashboard and click on it. Next, you will need to enter the wallet address and save it. Then click the Withdraw now button. The system will require you to activate two-factor authentication (2FA), indicate the required amount for withdrawal and select a commission. To request a withdrawal through the application, you need to go to ECOS app, click on your BTC balance and click the Send button.
The system will require you to activate two-factor authentication (2FA), indicate the required amount for withdrawal and select a commission. To request a withdrawal through the application, you need to go to the Wallet section, click on your BTC balance and click the Send button.

Why can`t I withdraw funds?

As a rule, there are several main reasons why you cannot withdraw funds. The first reason is insufficient funds. Withdrawal is possible from 0.001 BTC. The second reason is the lack of a wallet address. In this case, you need to go to Settings, section wallets and withdrawals and add your BTC wallet there. If none of these reasons work for you, please contact technical support

How do I activate 2FA?

2FA must be activated before withdrawing funds. This is an additional way to secure your investment. You can activate 2FA in your personal account. You need to go to Settings -> Two Factor Authentication. Then you need to download the Google Authenticator app if you don`t have one. Next, you need to scan the QR code. After that, the application will show a confirmation code, which must be entered into your personal account. After that, 2FA will be active.

How do I deactivate 2FA?

You won`t be able to turn off 2FA on your own. This is an important step for the security of your investment, so you can disable it only through a support request.

What is the withdrawal fee?

Withdrawal Fee is the fee for the blockchain network to process your transaction. The size of the commission depends on the blockchain congestion: the less the network congestion, the lower the commission.

What is the minimum for withdrawal?

Minimum withdrawal amounts: 0.001 BTC, ETH – from 0.014 ETH, USDT – from 40 USDT, XRP – from 30 XRP, BCH – from 0.042 BCH.

How long does it take to confirm the withdrawal?

The withdrawal of funds from ECOS platform is usually confirmed by the administrators within 24 hours. In case you apply for the withdrawal for the first time – don’t skip a confirmation request sent to your email address.

Note: On weekends the administrators don`t confirm the withdrawals so the time limit can be increased.

About exchange

What is the minimum amount for an exchange?

The minimum amount to exchange differs depending on the currency: BTC – 0.0001 ETH – 0.005 USDT – 10, XRP – 4

Which coins can I exchange?

BTC, ETH, USDT, XRP, BCH are available for exchange.

How long does the exchange take?

The exchange is instant.

About the ECOS app

How can I register in the app?

To register on the platform click “Register an account”. insert your email and your phone number. You need to verify your phone number by entering the code from SMS. Then set up your password. The password should contain at least 8 characters, at least 1 letter, one number and 1 capital letter.

How can I buy an Index?

To buy an Index you need to tap on Indexes. Select an Index, check the min investment amount and proceed with payment. The Index will be sold automatically as soon as it expires or when it meets a Take Profit value.

How can I buy a mining contract?

To buy a Bitcoin mining contract you need to tap on Contracts and you will be forwarded to the mining calculator. There you can select the ASIC you want to use, the service fee amount, and the price. In the calculator you will see the expected contract profitability.
You can also select a contract among the preset tariffs.

How can I reset my password?

To recover your password, you need to click on the “Forgot your password?” It is located under the password entry field. There are two ways to recover your password: via SMS or via email. An email will be sent with a link to create a new password. If you choose to restore via a phone number, you will receive a confirmation code via SMS. After entering the code, you must set a new password and repeat it.

How can I see all tokens in Indexes?

To do this, go to the page with all Indexes, choose an Index you are interested in and click on it: you will see all tokens it contains.

What should I do if the app is not loading?

Then try to update the application. If this doesn`t help, open a ticket at the ECOS helpdesk: https://ecoshelp.zendesk.com/hc/en-us/requests/new

Can I buy Bitcoin with my card?

You can buy BTC in the ECOS app. You have to open our app and on the main page you will find a section “Buy Bitcoin with credit/debit card”

General issues

Do you have a general chat for clients?

What is the referral program?

A referral program is an opportunity to earn extra bitcoins by distributing a referral link. According to the ECOS referral program, a user (referrer) who provides a referral link for registering new project participants receives 7% from the first purchase of the referral contract who registered using the user`s referral link and 5% from all subsequent purchases. The reward is credited in TH / s to the user`s account.

The referral link can be shared with friends, posted on social networks, blogs, electronic resources, etc. The referral program is valid only for contracts from the calculator and does not apply to promo contracts.

How to generate a refferal link?

You have to go to Referrals in the settings. Then you need to choose the button “Make new link”, enter the name of your referral link and click on “Generate”

What should I do if I forgot my password?

You can reset your password in two ways: via text message or via email. You will receive an email with the link to create a new password. If you choose to reset the password via phone number, you will receive the confirmation code via SMS. After accepting the code you need to set a new password and then repeat it.

How can I change my information (phone number, passport)

This data can only be changed by requesting technical support at https://ecoshelp.zendesk.com/hc/en-us/requests/new

How do I activate/deactivate 2FA?

2FA must be activated before the withdrawal. This is an additional way to secure your investments. You can activate 2FA in your personal account. You have to go to settings -> 2FA. Then you need to download the Google Authenticator app, if you don`t have it. Next you have to scan your QR code.

After that the app will show you the confirmation code which you need to enter in your personal account. Then 2FA will be active. You cannot turn off 2FA on your own. It`s an important step for the security of your investments so you`ll be able to turn off it only with the help of technical support.

What data is required for registration?

Just your phone number and email.

Can I reinvest the money I earned?

Sure. You can pay for any ECOS product with your balance: select the product first and then select the payment method “Cryptocurrency” – pay with the selected coins

What should I do if I haven`t found an answer to my question?

You can contact ECOS help desk https://ecoshelp.zendesk.com/hc/en-us/requests/new for a technical question or contact ECOS managers in Telegram to get an explanation on products / receive special offers.

(TG: https://t.me/ecos_am)

Who is ECOS CEO?

The founder of the company is Ilya Goldberg, an Israeli citizen, with over 10 years of experience as an executive in high tech in Israel. He has several successful projects in various industries, from the creation of a vertically integrated premium furniture brand to an international business in the field of Business Aviation with a head office in Monaco and hundreds of millions of turnover. The main investor of the project today is the Tashir group of companies (multibillion holding). Tashir has a large energy business in Armenia, which guarantees the stability and smooth operation of the data center.

I have made a deposit. When will I see it in my dashboard?

You will see your funds within one hour. Don’t worry if the funds don’t appear immediately. The transaction is being processed.

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